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Case Study

Octopus

Octopus Group

Cognacity’s resilience programme was rolled out to approximately 780 employees from Octopus in 2018. A total of 26 workshops were delivered in London and at octopus sites across the UK with further sessions in the pipeline. 

Introduction

Cognacity delivered a series of resilience workshops and impact coaching services to senior managers and executives within the Octopus Group.

Findings include:

  • Increases in resilience levels
  • Reductions in percentages of individuals at a higher risk of developing a common mental health disorder
  • Increases in workplace vitality
  • Increases in workplace dedication
  • Reductions in depersonalisation on 66% of measures
  • Reductions in emotional exhaustion on 66% of measures

“Our relationship with Cognacity began after I attended a wellbeing seminar where Rob Archer was presenting. He absolutely nailed it for me in how to help a business perform whilst under pressure and I knew I had to ask him to work with Octopus. His style was very much suited to us: understated, humble and powerful. Since that day, our relationship has gone from strength to strength and over 500 Octopus employees have been trained by Cognacity. We’ve had nothing but high praise from all of those that attended!”

Kathryn Knight, Learning & Development Projects Manager

Group Workshop Data

Psychometric Questionnaire – The impact of our workshop was measured using a variation of psychometric measures. These results analyse each attendee’s psychological features and work-related stress.

To assess the effectiveness of our programmes we compared the respective risk-levels of attendees before the workshop and after having completed the 21-day behavioural challenge.

Resilience Workshop Outcomes

Brief Resilience Scale

OUTCOME AND RESULTS

Resilience is defined as the ability to bounce back from stressful situations. Resilient individuals are better able to recover from stressful experiences, find opportunity in challenge and adapt to change.

An increase was seen in resilience levels after attending the workshop. In addition, there was a 23% reduction in attendees displaying low resilience on the post workshop questionnaire. 

A 23% reduction in attendees displaying low resilience on the post workshop questionnaire following the Cognacity workshop.

Depersonalisation (Burnout Risk)

OUTCOME AND RESULTS

Burnout is a psychological state where an individual is chronically exhausted and overwhelmed with work to the extent that they are beginning to disengage. One measure of burnout is Depersonalisation, which measures impersonal response toward recipients of one’s service, care treatment, or instruction.

A decrease in average depersonalisation scores were observed in 66% of the measures after attending the workshop. There was a marginal increase in one of the questions average scores of depersonalisation post-workshop, suggesting an area for development in the workshop structure.

A decrease in average depersonalisation scores were observed in 66% of the measures after attending the workshop.

“Cognacity’s performance under pressure workshops have radically changed the way our employees think.”

Kirstie Hawton – Head of People, Octopus Group

Emotional Exhaustion (Burnout Risk)

OUTCOME AND RESULTS

Burnout is a psychological state where an individual is chronically exhausted and overwhelmed with work to the extent that they are beginning to disengage. Another indicator of burnout is emotional exhaustion, which is the feeling of being emotionally overextended and exhausted by one’s work.

A decrease in average depersonalisation scores were observed in 66% of the measures after attending the workshop. There was a marginal increase in one of the questions average scores of emotional exhaustion post-workshop, suggesting an area for development in the workshop structure.

However, the post-workshop scores showed there to be a 3.5% increase in individuals displaying low emotional exhaustion.

A decrease in average depersonalisation scores were observed in 66% of the measures after attending the workshop.

Vitality (Engagement)

OUTCOME AND RESULTS

Work engagement is considered the ‘opposite’ of burnout. Engaged employees have a sense of
energetic and effective connection with their work activities and they see themselves as able to deal well with the demands of their job (Schaufeli & Bakker, 2004) Vitality is a measure of work engagement and refers to feeling strong and energetic at work.

The post-workshop analysis displayed an increase in vitality scores across 100% of the measures used to assess vitality levels.

Additionally, there was a 30% decrease in the number of individuals who scored ‘low’ on vitality, and a 40% increase in the number of individuals who scored ‘high’ on vitality.

Post-workshop, there was a 40% increase in the number of individuals who scored ‘high’ on vitality.

Dedication (Engagement)

OUTCOME AND RESULTS

Work engagement is considered the ‘opposite’ of burnout. Engaged employees have a sense of
energetic and effective connection with their work activities and they see themselves as able to deal well with the demands of their job (Schaufeli & Bakker, 2004). Dedication is a measure of work
engagement and refers to feeling proud of work and being enthusiastic and inspired by work.

The post-workshop analysis displayed an increase in dedication scores across 66% of the measures used to assess dedication levels.

Additionally, there was a 10% increase in the number of individuals who scored ‘high’ on dedication, and a 16% decrease in the number of individuals who scored ‘low’ on dedication 

The post-workshop analysis displayed an increase in dedication scores across 66% of the measures used to assess dedication levels.

General Psychological Wellbeing

OUTCOME AND RESULTS

We measured the prevalence of common mental health problems and such as depression, anxiety and somatic symptoms.

There was a 36% decrease in individuals who were at a ‘higher risk’ of developing a common mental health disorder. Additionally, each of the 12 question’s average score decreased post-workshop. 

There was a 36% decrease in individuals who were at a ‘higher risk’ of developing a common mental health disorder following the workshop.

Report produced by Evie Dilkes, Psychometric Analyst and Dana Jammal, Counselling Psychologist. If you have any further questions about this report, please get in touch with Evie Dilkes by email: e.dilkes@cognacity.co.uk

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