All medical insurance policies require a GP referral letter prior to the appointment. We recommend you also familiarise yourself with policy restrictions and excess before booking your appointment.
Once you have your GP referral letter and understand your policy, please contact our team who will confirm the clinician whom we recommend you see. You will then need to contact your insurance company directly with the recommended clinicians details in order to obtain an authorisation code. Alongside your confirmation code they will confirm how many sessions of therapy are covered. We highly recommend you familiarise yourself with your policy restrictions to avoid incurring charges later on. Please contact our team if you have any questions.

For professional and ethical reasons it is good practice to have knowledge of your GP incase the clinician would need to contact them. We will not write to your GP unless we have expressed permission beforehand, exceptions are however made on an individual basis and circumstances. Upon booking with our clinicians we will send a registration form where consent to share information is requested. If you have any concerns about this issue or your privacy, please speak to our team beforehand.

Depending on availability, Cognacity clinicians are available to see patients at our centres in Harley Street, Chelsea or Manchester( Prestwich). We also have clinicians throughout the UK if these sites are unsuitable, you can request with our team upon enquiry where you would prefer to be seen.

Telepsychiatry is a clinical evaluation and psychiatric treatment at a distance. We recommend face to face for initial assessments and consultations, however we understand the need for flexibility. Skype© or telephone psychiatry is available if the clinician agrees and it is clinically acceptable. Please enquire with our team for further details.

All of our clinicians details are available on our webpage, simply go to the ‘Meet our Experts’ page and click on any of the clinicians.

Cognacity can see adolescents from the age of 13+, we are unable to see anyone under that age at present. Should you require any further information please contact our team for further details.

All details of our fees are available when confirming your appointment with our clinician. Our team will run you through the costs, dependant on the clinician you are seeing. We accept payment over the phone, or in person on the day of your appointment (before being seen).