Frequently Asked Questions

Do I need to have a GP referral to be seen at Cognacity?

Not always, but it is often helpful. Depending on your circumstances and how you pay for your care it can be required before your first session. Private Medical Insurance tends to require all patients to obtain a GP referral letter before commencing treatment but this can vary. If in doubt please contact us to discuss and we will be happy to help.

If I have Private Medical Insurance how does the process work?

All medical insurance policies require a GP referral letter prior to the appointment. We recommend you also familiarise yourself with policy restrictions and excess before booking your appointment.
Once you have your GP referral letter and understand your policy, please contact our team who will confirm the clinician whom we recommend you see. You will then need to contact your insurance company directly with the recommended clinicians details in order to obtain an authorisation code. Alongside your confirmation code they will confirm how many sessions of therapy are covered. We highly recommend you familiarise yourself with your policy restrictions to avoid incurring charges later on. Please contact our team if you have any questions.

Will you liaise with my GP?

For professional and ethical reasons it is good practice to have knowledge of your GP incase the clinician would need to contact them. We will not write to your GP unless we have expressed permission beforehand, exceptions are however made on an individual basis and circumstances. Upon booking with our clinicians we will send a registration form where consent to share information is requested. If you have any concerns about this issue or your privacy, please speak to our team beforehand.

Can I only be seen in Welbeck Street or are there other locations?

Depending on availability, Cognacity clinicians are available to see patients in-person at our clinic in Welbeck Street, Beaconsfield, Chelsea or Oxford or for an online consultation.

We also have clinicians throughout the UK , you can request with our team upon enquiry where you would prefer to be seen.

Can I have sessions by Video Conference or telephone?

Telepsychiatry is a clinical evaluation and psychiatric treatment at a distance. We recommend face to face for initial assessments and consultations, however we understand the need for flexibility. Video Conference or telephone psychiatry is available if the clinician agrees and it is clinically acceptable. Please enquire with our team for further details.

Can I see a bio for the clinician I am seeing?

All of our clinicians details are available on our webpage, simply go to the ‘Meet our Experts’ page and click on any of the clinicians.

What age children can be seen at Cognacity?

Cognacity can see adolescents from the age of 13+ at Welbeck Street and from ages 6-17 at our Beaconsfield Clinic. Should you require any further information please contact our team for further details.

What are the fees and how do I pay?

All details of our fees are available when confirming your appointment with our clinician. Our team will run you through the costs, dependant on the clinician you are seeing. We accept payment via our patient portal, or in person on the day of your appointment (before being seen).

Psychiatrist: Initial Assessment – from £485 (1Hr Appointment)
Psychiatrist: Follow up appointment – from £265 (up to 30 mins)

Psychology & Therapy appointments – £240 ( 50 mins)

What if I need to cancel or re-book my appointment?

Please contact reception to let us know if you would like to cancel or move your appointment and we will be happy to help.

Please note that if it is less than 2 working days before your original appointment time the full fee will still need to be charged.

22 Welbeck Street, London, W1G 8EF

CQC Registration Number - 1-13673591644

ICO Registration Number - ZB425974

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